*Delivery is free for the provinces of Quebec and Ontario on orders of $65 or more, before taxes and after rebates, except in certain regions. 

*Delivery is free for New Brunswick and Nova Scotia on orders of $75 or more, before taxes and after rebates, except in certain regions. 

*Delivery is free for the rest of Canada on orders of $80 or more before taxes and after rebates, except in certain regions. 

Shipments within Canada can be handled by one of the following carriers:

• UPS
• Purolator
• Canada Post
• GLS Canada
• Other

If after two weeks you have still not received your parcel, please check the tracking number provided at the time of purchase. It is possible that certain delivery problems, beyond our control, have occurred. If this is the case, please contact us via our e-mail address: [email protected].

Please note that the delivery policy does not apply to fundraising campaigns. Please contact us for more details at the following e-mail address: [email protected]

Delivery to P.O. Boxes

We do not offer free delivery on orders to P.O. Boxes. If you would like your package delivered to a P.O. Box, please contact us at the following email address: [email protected]. We will be happy to help you find a solution that suits all parties.

**Delivery to remote areas

We would like to inform you that some addresses may incur additional shipping costs due to generally higher rates in these regions. We propose that you pay 20% of the total order amount to help make these shipping costs more affordable.

Destinations accessible only by air

Locations where mail must be flown at least 6 months a year. You can consult the complete list of postal codes not eligible for free delivery by clicking here.

Long-distance destinations

For a list of all regions considered remote, click here, page 9.

Order cancellation

If you are located in an area accessible only by air or in a remote area, our transactional site may still allow you to take advantage of free delivery. However, please note that we reserve the right to cancel orders. Our aim is to offer you a high-quality delivery service, but there are exceptional situations where delivery to certain remote areas may present logistical challenges.

Before making such a decision, our customer service team will contact you to discuss the options available. We will always strive to find a solution that suits all parties.

Thank you for your understanding. Your satisfaction is our priority!

Damages and issues 

Please inspect your order upon receipt and contact us immediately if the product is damaged or if you notice an error so that we can assess and correct the problem. Please submit a photo of the damaged item to the following email address: [email protected].

Order cancellation

If you wish to cancel an order, please contact us as soon as possible to cancel your order. We will do our best to accommodate your request. You can contact us at the following email address: [email protected].