FAQs

Our products can be found in more than 300 stores in Quebec. To find out if they are near you, we invite you to visit the tab Points of sale. You will find a list of all the merchants who sell our products.

Our caramels can be kept for an average of 13 months from the date of manufacture if the jar is not opened. To guide you, we have indicated a maximum date at which we recommend consuming the product. This date can be found on the back of the jar. If the jar is still sealed, it can be stored at room temperature. However, once the jar of caramel has been opened, we suggest that you consume it within 60 days of opening and store it in the refrigerator. 

*Includesbutter, fleur de sel, maple, coffee, cold brew coffee, chocolate, chocolate fleur de sel, pumpkin spice, whiskey and maple, and chocolate crème de menthe.

*For our vegan caramel, please refer to the Vegan Caramel section.

We recommend that you always read the labels of our products before consumption in order to validate the declaration of our allergens. This will always be the case!

All our regular* caramels contain milk and butter as main ingredients. Therefore, our regular* caramels contain the milk allergen. 

Nevertheless, we have not selected, via our suppliers, any other ingredient that contains or may contain other types of priority allergens in our formulations besides this one.

*Includes flavors; butter, fleur de sel, maple, coffee, cold brew coffee, chocolate, chocolate fleur de sel, pumpkin spice, whiskey & maple and chocolate crème de menthe.

Yes, La Lichée has a kosher certification, MK, for all of its regular toffees*. You can see our kosher logo on the front of our label. 

*Includesflavors; butter, fleur de sel, maple, coffee, cold brew coffee, chocolate, chocolate fleur de sel, pumpkin spice, whiskey & maple and chocolate crème de menthe.

Our vegan caramel line contains no priority allergens in Canada. Our rigorous internal protocols and the precious collaboration of our suppliers allow us to certify the absence of allergens. Moreover, our quality control department certifies the absence of these allergens via product sheets and specific tests. Currently, we have only one vegan and allergen-free caramel variant, the vegan coconut caramel.

However, we do not hold any certification approved by an association or accredited body for allergens. 

Our vegan caramel has an average shelf life of 13 months from the date of manufacture when unopened. To guide you, we have indicated a maximum date at which we recommend consuming the product. This date can be found on the back of the jar. If the jar is still sealed, it can be stored at room temperature. For our vegan caramel, once the jar has been opened, we suggest that you consume it within 30 days of opening. Itis preferable not to put it in the refrigerator because the product will solidify and make it difficult to spread .

La Lichée's value and mission is to make caramel accessible to everyone, including those with dietary restrictions, such as food allergies, intolerances or personal beliefs. Although it is vegan, this caramel is authentic in its texture, its sweet caramel taste and its manufacturing process. Let yourself be tempted! 

We accept Paypal & credit card payments ☺ 

No, we only accept Canadian currency.

You can contact customer support at [email protected] ☺ 

It is not possible to return your product once received. Our caramels are final sales. ☺

It may happen that a pot breaks during delivery. If this happens to your order, we'll be happy to help. You can contact us via [email protected] and include a photo in the e-mail to facilitate the exchange. 

Yes, you can contact us at [email protected]. We will be happy to respond to your request as soon as possible.

If you have not received your parcel, please contact us at [email protected]. and we will find a solution. It is possible that the parcel has not been collected. If this is the case, you will have to pay the new delivery costs.

Purolator, Canada Post and Planet Mail.

Our order preparation times are 2 to 5 working days. However, please note that delivery times may be longer due to the holiday season.

We offer delivery in the province of Quebec, Ontario, New Brunswick and Nova Scotia.

Our products can be enjoyed in many ways, that's what makes them so beautiful! In fact, our caramels are used as spreads, they are excellent in coffee, and even more so in desserts. We have a Recipe section on our website, where we present you with several recipes to make with our sweet treats! 

For those with a sweet tooth, we also offer 750 ml jars only in caramel fleur de sel!